Refund policy

Returns & Refunds

Every 6 Sons Supply product is made to order specifically for the customer who ordered it. Because of the made-to-order nature of our products, all sales are final, and we do not accept returns or exchanges for change of mind, incorrect size selection, gift recipient preference, or other buyer-preference reasons.

Product Images & Made-to-Order Variations

Product images are intended to closely represent the finished garment. Because each item is individually made to order and garment dimensions vary by size, minor differences in print scale and placement between the product images and the finished garment may occur.

We stand behind our work. If your order arrives defective, incorrectly printed, or different from what you ordered because of an error on our part, please contact us at support@6sonssupply.com within 7 days of delivery. Include your order number and clear photographs showing the issue.

Shipping and carrier issues

Once an order has been shipped and tracking information has been provided, delivery delays, missed delivery estimates, and other tracking-related issues should generally be addressed with the shipping carrier first. If you experience a delivery problem, please review the tracking information and contact the carrier when appropriate.

If the issue remains unresolved, please contact us at support@6sonssupply.com and include your order number, tracking information, and any relevant correspondence or information from the carrier. We will reasonably assist with information or documentation available to us when needed.

If your order was damaged during shipping, please keep the damaged item and all original packaging, including the mailing container, wrapping, and packing materials, until the matter is resolved or you are told they may be discarded. The shipping carrier may require these materials to be retained or presented for inspection as part of a damage claim.

For lost, damaged, or missing-content shipments that are eligible for a carrier claim, the recipient may need to initiate or participate in the carrier's claim or investigation process, including providing information, documentation, photographs, or presenting damaged items and packaging for inspection when requested.

When we determine that an item was defective, incorrectly produced, or otherwise incorrect because of an error on our part, we will make it right at our discretion by replacing the affected item or issuing a refund.

Please do not return an item without contacting us first. Unauthorized returns will not be accepted.

This policy does not limit any rights that cannot legally be excluded under applicable law.