Shipping policy
Shipping Policy
Every 6 Sons Supply product is made to order specifically for you. Because we source materials and produce your order after it is placed, please allow approximately 10–15 business days for production and delivery. We'll get your order headed your way as quickly as we can and send tracking information as soon as it ships.
Shipping rates
We currently ship within the United States.
Standard shipping is free on all U.S. orders.
Available shipping services and delivery estimates shown at checkout apply to the order being placed and are subject to change for future orders.
Tracking and delivery
Tracking information will be provided when your order ships. Once an order has been transferred to the shipping carrier, delivery delays, missed delivery estimates, delivery attempts, and other tracking-related issues should generally be addressed with the carrier first.
If you experience a delivery problem, please review your tracking information and contact the carrier when appropriate. If the issue remains unresolved, contact us at support@6sonssupply.com with your order number, tracking information, and any relevant information or correspondence from the carrier. We will reasonably assist with information or documentation available to us when needed.
Lost or damaged shipments
If your shipment is lost, damaged, or arrives with missing contents, a carrier claim may be required. The recipient may need to initiate or participate in the carrier's claim or investigation process, including providing information, documentation, photographs, or presenting damaged items and packaging for inspection when requested.
If an order arrives damaged, please keep the damaged item and all original packaging, including the mailing container, wrapping, and packing materials, until the matter is resolved or you are told they may be discarded. The carrier may require these materials for inspection or as part of a claim.
Shipping addresses
Please review your shipping address carefully before placing your order. Customers are responsible for providing a complete and accurate delivery address. If you notice an error after placing an order, contact us as soon as possible at support@6sonssupply.com. We cannot guarantee that an address can be changed after an order has entered production or been shipped.
Delivery estimates
Production and delivery dates are estimates and are not guaranteed. Delays caused by shipping carriers, weather, service disruptions, incorrect or incomplete delivery information, or other circumstances outside our reasonable control may affect delivery time.
Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable law.